I wasn’t sure what quality to expect when the items came. Everything is detailed really well on the site in terms of if there are any tiny stains or fading. They only except high quality items. But I was seriously blown away by the quality of what we received. Every single item she ordered looked brand new. I seriously could not tell that this was used clothing. She was thrilled with her purchases. But if she wasn’t I have 30 days to return anything that didn’t work.