I love ThredUp! Since I discovered them in March, I have ordered 5 times. I returned one item that was not as I expected and received a prompt refund. I have been delighted with all my other purchases. I have purchased children’s clothing as well as women’s items. I’ve probably sent 25 inquiries to Customer Service with questions or inquiry on potential payout for items that didn’t register on their payout calculator. Except for one time, I have always received exceptionally prompt, courteous customer service. One email had a slow reply. I love that they are picky about what they accept because those are the sort of items I want to buy at an affordable cost. I think ThredUp is trying to be very transparent in their business practices. They have a huge nationwide selection of new or like new clothing and you can shop from your home. They tell you what you might expect to receive from your Clean Out Bag with their Payout Calculator. They pay for you to ship your clothing to them, and pay their staff to pick the cream of the crop so you can buy super items at a nice price. They seem to constantly try to improve and have now started a VIP program with nice perks for loyal customers. I’ve sent 3 Cleanout Bags in and have been pleased with the payout I have received. ThredUp certainly matches my needs and I appreciate their constant striving to become even better!